Frequently Asked Question
How do I create an account?
Click the ‘Register Now’ button on our home page to request access to our B2B platform where you can order our full range of everyday consumable products, art & craft supplies, play & learning resources and kitchenware.
I can't find what I need online?
Superstar Kids stocks a huge range of products, with most of our range available online. If you are after something specific that you can’t find on our website, please contact us and we’ll do our best to source it for you.
We welcome visitors to our showroom in Moorabbin to view our range and shop in person. Call us today on 1300 677 026 to arrange a time.
How do I find out about stock availability?
Our full range of everyday consumable products never go out of stock so you can be confident that when you place an order online, we’ll be able to fulfill the order in full. We sometime experience out of stocks on art & craft and educational resources. These are managed via back orders, and we’ll advise at the time of ordering if this will be the case with any items you have ordered.
Do you offer discounts or run specials?
Our approach to pricing is that we’ll always charge less than RRP, in many cases a lot less! We believe in quality products at affordable prices and our business model allows us to sell products to you are a lower margin than most other online or retail stores.
Do you charge shipping?
We’re pleased to offer FREE SHIPPING across Melbourne, Geelong and the Mornington Peninsula on any order over $200. For orders less than $200 we charge a flat rate of $20. For regional Victoria or other states, please contact us for a quote.
What payment types to you accept?
Most of our customers are set up with business credit accounts. We also accept payment via Visa, Mastercard or AMEX.
Do your prices include gst?
All pricing quoted, either online, via email or over the phone excludes GST. Please add 10%
Can I place a recurring order for the consumables we go through every week?
Yes, we welcome recurring orders and can despatch these to you at a time that best suits you.
I have already submitted my order but wish to make a change, is this possible?
Yes! In most instances, we can make changes to your order if these are sent to us on the same day that you placed the order. Any changes sent through once our courier has been booked to deliver to you unfortunately cannot be accommodated.
How long will it take to receive my order?
Superstar Kids picks, packs and delivers orders Monday to Friday every week. For Melbourne Metro customers, provided your order is received by us before 2pm, it will be delivered to you via Courier the very next day. For our customers in Geelong and the Mornington Peninsula, orders take an additional day or two to get to you. For regional Victoria or other states, shipping most often takes 2-7 days depending on the location.
Can I pick up my order?
Yes, please call 1300 677 026 to arrange a time to collect your order from our warehouse in Moorabbin.
I’m setting up a new early learning centre/kindergarten or refreshing an existing space. Who do I contact?
Please call our friendly team on 1300 677 026 and one of our experienced staff will arrange a time for us to meet with you in person to discuss your needs.